Frequently Asked Questions
Orders & Shipping
How long does processing take?
Most orders are processed within 1 business day, with all orders processed within 3 business days. You'll receive a shipping confirmation email with tracking once your order is on its way.
What are your shipping options?
We offer standard and expedited shipping within the US. Free standard shipping is available on orders over $150, with some exclusions.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and estimated delivery times are calculated at checkout. Please note that duties and taxes may apply and are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery on unused, unwashed items in their original condition and packaging. Sale items are final sale.
How do I start a return or exchange?
Email us at contact@teaandlinen.com with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Once we receive and inspect your return, refunds are issued to your original payment method within 10 business days.
Products
How do I care for my product?
Each product page provides information on care. If you have additional questions, please email us at contact@teaandlinen.com.
Where is your tea sourced?
Our teas are thoughtfully sourced from a variety of growers. Each product page includes origin and ingredient details.
What's included in a bundle?
Bundle contents are listed on each product page. If you have questions about a specific bundle, feel free to reach out before ordering.
Can I suggest a bundle I don't see on the site?
We are happy to consider additional bundle options that we do not already have listed. To suggest a bundle, please email us at contact@teaandlinen.com.
Gifting & Entertaining
Do you offer gift wrapping?
Gift wrapping may be offered at select times during the year (ex: holidays) for an additional fee. To request gift wrapping at another time, please email us at contact@teaandlinen.com.
Can I place a bulk or wholesale order?
We'd love to work with you. Please reach out to contact@teaandlinen.com with details about your inquiry and we'll be in touch.
Contact & Support
How can I reach you?
You can email us at contact@teaandlinen.com. We respond to all inquiries within 1–2 business days, Monday through Friday.
Do you have a physical store?
We are an online-only brand. All orders are placed and fulfilled through our website.